PDIA for Delivery Facilitation

written by Matt Andrews

We at the Building State Capability program (BSC) have been working directly with governments for over a decade now; focused on helping agents in those governments build their capability to deliver for citizens and society.

We are not consultants. We do not write purely academic papers, offer technical advice, or work in other traditional consultant ways. Rather, we ask the authorizers we are working with in the governments to nominate problems they care about and appoint their own teams to work on those problems. We then work with the teams regularly (often weekly) to learn their way through their problems, to new, locally defined solutions. The teams do the work, gain from the learning, and achieve the progress. This is how they grow their capability and make progress in improving delivery to their citizens and society.

The methodology we employ is called Problem Driven Iterative Adaptation (PDIA). It is a simple management approach that helps organizations solve specific complex problems and build their capability to solve other complex problems in the process.

Some people ask if we are like delivery units. The answer is no.

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