Guest blog written by Karrie McLaughlin
When Indonesia decentralized just over 20 years ago, it did so partly on the promise that bringing services closer to citizens would help to improve them. However, at the same moment that responsibility for the provision of basic public services was shifting to local governments, the nature of those service delivery challenges was itself shifting from improving availability of services to improving access and quality. The logistical tasks of constructing clinic and school buildings and hiring nurses and teachers had largely been completed, and districts are now left looking toward the top of the tree at more difficult problems. This blog examines the MELAYANI – Untangling Problems in Improving Basic Services program to better understand the issues local governments face in dealing with more demanding service delivery challenges, and how they can better be supported in doing so.
Importantly, there is a common element to these more difficult problems—they are complex, context-specific and cannot be solved by one-size-fits-all prescriptions from the central government. The root causes of these problems are multi-faceted and frequently vary from one location to another. As such, they require district governments to play a more active role in identifying, understanding and responding to them.
MELAYANI addressed these challenges by working with local governments to solve service delivery problems of their choice, while testing scalable capacity development approaches and learning about locally-led change. Experiences in the three locations (Bojonegoro, East Java; Kubu Raya, West Kalimantan; and Belu, East Nusa Tenggara (NTT)) are presented in this video.
MELAYANI supported local governments to select the problems that they felt were most important, helping to ensure that they were locally salient. By anchoring analysis in a key issue, rather than a particular sector, it allowed both for more actors to be involved and for the identification and mobilization of new resources. In addition, by providing support to local governments to better understand citizen problems, it provided clearer arguments for policy stability and commitment.Continue reading Working with local governments to improve service delivery in Indonesia