Implementing online services in Manila, Philippines

Guest blog by Chris Tenorio

This is a blog series written by the alumni of the Implementing Public Policy Executive Education Program at the Harvard Kennedy School. Participants successfully completed this 6-month online learning course in December 2020. These are their learning journey stories.

A simple communication via email dated June 4, 2020 from Prof. Matt Andrews inviting me to be part of the Implementing Public Policy (IPP) Program made me think if whether or not this program would further improve my way of governance in public office and enhance my knowledge on managing public challenge even though I already had an overview about Problem Driven Iterative Adaptation (PDIA) as discussed by Prof. Matt in his book Building State Capability and in the previous program, Leading Economic Growth. Such email, which clearly explained the overview of the program and brief enumeration of tools that can be used in exploring several frameworks of implementation, convinced me to be part of the cohort for six (6) months.

As Prof. Matt introduced the program, he asked us to identify the public policy challenge in our own organization or office that we would want to devote our dedication and commitment during the duration of the program and utilizing PDIA principles and processes in addressing the identified challenge. I decided to work on the implementation of online services which can be implemented by our office—the Manila Civil Registry Office.

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