IPP Program Journey: PDIA Application in the Private Sector

Guest blog written by Mitchell Rusu

This is a blog series written by the alumni of the Implementing Public Policy Executive Education Program at the Harvard Kennedy School. Participants successfully completed this 7-month blended learning course in December 2019. These are their learning journey stories.

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What an incredible journey this has been!

Coming into this course, I really didn’t know what to expect.  I was excited about attending classes at Harvard Kennedy School, but did not realise the tremendous learning opportunity that was awaiting me.

I’ve been working in the private sector my entire career (over twenty years) across many different industries, different countries, and multiple continents, and always for the best companies within their respective industries.  Along the way, I have encountered various methods of problem-solving, challenge-resolution, and workflow-mapping.  You could say that I thought I’d seen every leadership and management approach there was.

Yet, I have been pleasantly surprised to discover how useful this course would be to my development as a leader. While conceding that some aspects of the course were not entirely unfamiliar, the way they were brought together and packaged in such a powerful problem-solving approach that could be applied to any type of complex situation came as a great surprise and as a learning opportunity – a fresh way of looking at the tools in my cupboard.

Although the initial aim of this course was to teach us how to raise awareness of social problems and implement public policies that would ensure a sustainable long-term response, in my opinion, this course has taught us much more practical, hands-on skills.  In this course we have learned a problem-solving methodology that can be applied in various fields, industries, or even our personal lives, whenever and wherever we face complex situations.

I have learned how powerful and engaging we can become by knowing how to appropriately construct a problem and present it in a way that engages multiple stakeholders, how to create powerful teams without formal authority over the members of the team, how to acquire authority from authorisers, how to progress in solving a complex problem in a non-linear way, and how to overcome roadblocks such as bureaucratic organisational structures that can affect your efficiency and ability to engage stakeholders.

Case Study: How I applied My HKS skills to a Banking Industry problem:

At the beginning of the course we were asked to think about a challenge or a project that we could work on over the following months by approaching it in a different way; the “Problem Driven Iterative Adaptation” (PDIA) way. Continue reading IPP Program Journey: PDIA Application in the Private Sector