Rolling out COVID relief programs in Reno using the PDIA approach

Guest blog written by Calli Wilsey

This is a blog series written by the alumni of the Implementing Public Policy Executive Education Program at the Harvard Kennedy School. Participants successfully completed this 6-month online learning course in December 2020. These are their learning journey stories.

During one of our first sessions, I remember Professor Andrews speaking about complex problems and the need to address these issues with a new approach typically not used by public policy professionals and government agencies. As he described the problems he has witnessed with the traditional “plan and control” implementation method, I thought, “Oh no. If there is anything I’m good at, it’s planning. And I’m a control freak.” [Insert wide-eyed emoji and head-exploding emoji here].

Professor Andrews and the team invited us into the PDIA world and encouraged us to give it a try with open minds. Boy, am I glad I did.

As the course started, I was working with an internal team to implement a financial assistance program for small businesses that had been economically impacted by the COVID-19 pandemic. Given the many uncertainties involved with the virus and the response to the public health emergency, I decided to use this situation as my implementation challenge.

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