written by Matt Andrews
Polls suggest that governments across the world face high levels of citizen dissatisfaction, and low levels of citizen trust. The 2017 Edelman Trust Barometer found, for instance, that only 43% of those surveyed trust Canada’s government. Only 15% of those surveyed trust government in South Africa, and levels are low in other countries too—including Brazil (at 24%), South Korea (28%), the United Kingdom (36%), Australia, Japan, and Malaysia (37%), Germany (38%), Russia (45%), and the United States (47%). Similar surveys find trust in government averaging only 40-45% across member countries of the Organization for Economic Cooperation and Development (OECD), and suggest that as few as 31% and 32% of Nigerians and Liberians trust government.
There are many reasons why trust in government is deficient in so many countries, and these reasons differ from place to place. One common factor across many contexts, however, is a lack of confidence that governments can or will address key policy challenges faced by citizens.
Studies show that this confidence deficiency stems from citizen observations or experiences with past public policy failures, which promote jaundiced views of their public officials’ capabilities to deliver. Put simply, citizens lose faith in government when they observe government failing to deliver on policy promises, or to ‘get things done’. Incidentally, studies show that public officials also often lose faith in their own capabilities (and those of their organizations) when they observe, experience or participate in repeated policy implementation failures. Put simply, again, these public officials lose confidence in themselves when they repeatedly fail to ‘get things done’.
Continue reading Implementing Public Policy: Is it possible to escape the ‘Public Policy Futility’ trap?
written by Salimah Samji
In 2009, we began to explore how to do PDIA in the real world. Our early engagements helped us learn, develop and refine our tools – some of our key ideas (problem construction, problem driven convening, problem deconstruction, sequencing, action pushes etc.) emerged from this process.
In 2012, the Building State Capability program was created to house the action research, learning and experimentation of the PDIA approach. Since then, we have tried, tested, iterated and adapted our tools in our direct work with 349 government officials, across 45 teams, in 12 countries (Africa, Sri Lanka and Albania). In addition, 970 development practitioners in 83 countries (47% in Africa and 22% in Asia) have used these tools in our free PDIA online courses and have found them useful.
In keeping with our commitment to democratize PDIA knowledge, and to make it freely accessible to those who are in the trenches of implementing development policies and programs, we are proud to release the PDIAtoolkit : A DIY approach to Solving Complex Problems (Version 1.0). It is an open access publication, available online and distributed under the terms of a Creative Commons Attribution –Non Commercial –No Derivatives 4.0 International license (CC BY-NC-ND 4.0).
Continue reading Introducing the PDIA Toolkit
Guest blog written by Rosie Pinnington and Iana Barenboim
In Oxford Policy Management’s DFID-funded MUVA programme, informal female market sellers have been using the PDIA-inspired fishbone diagram to diagnose their own problems. This has helped them identify the factors that limit their businesses’ growth, allowing MUVA to be led by the views and experiences of the women they seek to support. But, perhaps more importantly, it has facilitated the development of the problem-solving skills required for greater personal and professional growth amongst marginalised female market sellers. This, as one participant commented, makes the fishbone diagram “a tool for life, not just for business”. Continue reading Bottom-up PDIA and the fishbone diagram – “a tool for life, not just for business”
We are delighted to announce that we will be offering a brand new free online course entitled Creating Public Value, from October 7 – December 2, 2018. The course will be taught by Mark H. Moore, Professor of Strategic Public Management at the Harvard Kennedy School.
This is an 8-week course for individuals who have executive responsibility in government (whether senior, midlevel, or frontline) and in the nonprofit sector as well as for social entrepreneurs and anyone who wants to create public value. If you think of yourself as a public value creator, or would like to know how to become one, then this course is for you!
Continue reading Announcing our newest online course: Creating Public Value
Guest blog written by Albert Pijuan and David Hoole
86 development practitioners at OPML have successfully completed the 15-week Practice of PDIA online course over the past two years. This is a story of how they are using the PDIA tools.
At Oxford Policy Management, we have been building on and incorporating the lessons from the building state capacity course into our day–to-day work. As a company, we started drawing on the lessons and frameworks set out in this course on the back of Matt Andrew’s 2012 book, The Limits of Institutional Reform in Development. In doing so, we have explored how to apply problem-driven, iterative adaption (PDIA) in practice, and particularly some of the key frameworks. Chief among these is the ‘triple A’ framework of authority, acceptance, and ability. In this post we share some lessons and reflections we have drawn from applying this framework in separate projects in Pakistan and the Occupied Palestinian Territories (OPTs). Continue reading Applying the ‘triple A’ framework in Pakistan and Palestine: what we learnt about implementing reform
We are delighted to announce that we will be offering The Practice of PDIA: Building Capability by Delivering Results once again, from September 2 – December 16, 2018.
This is a 15-week course for practitioners who are in the weeds of development and actually want to learn how to do PDIA. In this course you will have the opportunity to work on your nominated problem, as a team, using our tools. The course will include video lectures, required reading, assignments, reflection exercises, online discussions and group work. We estimate that the weekly effort will be between 5-8 hours. We will use the recently published “Building State Capability: Evidence, Analysis, Action” book as the core text. Continue reading Registration for our free PDIA online course has closed
written by Mark Heyward
During the first half of 2018, a group of 21 development practitioners from the Innovation for Indonesia’s School Children (INOVASI) program and partners, formed cross-program groups and completed the intensive, 15-week online course conducted by the Building State Capability program at Harvard’s Centre for International Development, called ‘Practice of PDIA; Building Capability by Delivering Results’. In addition to INOVASI personnel, participants came from the Indonesian Ministry of Education and Culture (MOEC), the Australian Department of Foreign Affairs and Trade (DFAT), the DFAT-funded Technical Assistance for System Strengthening (TASS) and Research for Improving Systems of Education (RISE) programs, the Social Monitoring and Early Response Unit (SMERU) Research Institute, and the independent Kuark organization. They worked together in four small groups to address real-world problems related to INOVASI’s aims:
- How to improve learning outcomes in Indonesian primary classrooms?
- How to systematically improve learning outcomes in Indonesian districts and schools?
- How to build an evidence base on what works to improve learning outcomes – to inform policy and practice?
Continue reading PDIA Course Journey: INOVASI’s experience with PDIA to solve the wicked hard problem of basic education in Indonesia